Kiel Mortgage Testimonial Letter from Randy, Puget Sound area, Washington

Dear Laura,

I recently purchased a mortgage through your firm and your loan officer. I’d like to say it was one of the best experiences I ever had as a customer. He called me back immediately after I had phoned in. The number was easy to remember after hearing the jingle a gajillion times on KVI. Not only was he skillful and professional in his approach but extremely knowledgeable. He taught me a few things I didn’t know.(Amazing since I think I know everything). I then received a handwritten note from you thanking my wife and I for the business. Wow. Told three friends about that one. Through the process he consistently was proactive and kept me apprised of the progress that was being made. When we finished the loan and were in escrow, the final numbers were less than ten dollars off of the original good faith estimate! Even the escrow lady was impressed!

Can’t say too many good things about Kiel Mortgage and your loan officers. I work for a fortune 100 company and believe in the excellence we can achieve in American business. Thank you for the contribution you make and setting the standard in your sector. I will be more diligent than ever in focusing on customer service in my line of work.

Lastly, I should not have to say that Kiel will be at the top of my list when talking about mortgages to friends and business associates.

Respectfully,
Randy

• John Carlson
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